FAQs

When can I return a product?
Products can be returned within 30 days of delivery. Detailed information about our return policy can be found in our Returns and Refunds Policy.

Do you charge a fee for accepting returns?
No, we do not charge any fees for accepting returned goods. The full amount will be refunded once the return has been approved.

How long does it take to receive a refund after returning a product?
After receiving and inspecting the returned product, the refund will be issued within 7 business days to the original payment method.

How much does shipping cost?
We offer free shipping on all products. More information can be found in the Shipping Policy section.

What payment methods do you accept?
We accept: BLIK, VISA, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. More information can be found in the Payment Options section.

How long does delivery take?
Orders placed by 1:00 p.m. (CEST) are processed within 1–2 business days (Monday–Friday), and delivery takes 5–7 business days. The total fulfillment time is therefore 6–9 business days. More information can be found in the Shipping Policy section.

Can I exchange a product?
Yes, exchanges are possible. Please contact our customer service team to reserve the product you would like to exchange. Alternatively, you can return the product and place a new order.