When can I return the product?
Products can be returned within 30 days of delivery. Detailed information about the return policy can be found in our Return and Refund Policy.
Do you charge a fee for accepting returns?
No, we do not charge any fees for accepting returned goods. A full refund is issued after the return is approved.
How long does it take to get a refund after returning a product?
After receiving and inspecting the returned product, the refund will be processed within 7 business days to the original payment method used.
How much does shipping cost?
We offer free shipping on all products. You can find more information in the Shipping Policy section.
What payment methods do you accept?
We accept: BLIK, VISA, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. You can find more information in the Payment options section.
How long does delivery take?
Orders placed by 1:00 PM (CEST) are processed within 1–2 business days (Monday–Friday), and delivery takes 5–7 business days. The total processing time is therefore 6–9 business days. You can find more information in the Shipping Policy section.
Can I exchange a product?
Yes, an exchange is possible. Please contact our customer service department to reserve the selected product for exchange. Alternatively, you can return the product and place a new order.
